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Baptist Hospital Careers

Cathy Zizzi recently went looking for a new orthopedist for a problem with her hand after three bad experiences.In an age in which people can find ratings on restaurants, books, movies and the stuff they buy on Amazon, why don’t patients know more about their doctors?

By Rose Hoban

Recently, Cathy Zizzi decided to change orthopedists.

“I had a terrible experience and it was the third one, ” said the Winston-Salem resident. “I thought, ‘That’s it.’”

Zizzi tried to complain to the orthopedist’s office, but had a hard time finding a way to do it. When her patient-satisfaction survey came, there was no place to write a comment.

“I eventually wrote something on their Facebook page, ” she said.

Zizzi’s experience isn’t unique. Often people throw those patient-satisfaction surveys in the recycling bin, while those who are unhappy often end up sending them back.

But patients rarely, if ever, receive a response from the hospital or physician practice once they send in that survey. It’s enough to wonder if the surveys aren’t an exercise in futility.

Howerton's rating page from the Wake Forest Baptist Medical Center website.“It’s hard to find a doctor you’ll like, ” said Zizzi, wondering why there’s not something like Yelp for doctors.

Now there is something like Yelp, in Zizzi’s town, where Wake Forest Baptist Medical Center recently became one of only four hospitals in the U.S. to show patient reviews of their physicians on their online profiles.

The hospital started putting results from those paper patient-satisfaction surveys online quietly this spring. The idea was to get enough ratings on doctors so that when they made the announcement, there was something to show.

“If you want to succeed, you need to understand what people you serve think, ” said Wake Forest’s chief medical officer Russell Howerton, who lead the initiative to bring transparent grades to his institution.

Mum’s the word

In the past, hospitals have been mum about what patients think of their doctors, even though they collect information about their services on those patient-satisfaction surveys and share the information internally. But patients had little information about their doctors, the overall quality of the hospital or the level of satisfaction with care.

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Popular Q&A

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Who is Baptist Hospital in Pensacola Florida?

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Where is the Baptist Hospital in Nashville?

The Nashville Baptist Hospital is the largest non-profit hospital in Middle Tennessee. It is located on Church Street in the city of Nashville, near exit 209 on the Interstate 40 highway.

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Baptist Medical Center 111 Dallas St San Antonio, TX 78205 Phone: (210) 297-7000

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